Reservation & Cancellation Policy and Procedures
Reservation Confirmation and Payment Policy:
CREA voyage provides private and tailor-made tours, and every tour requires an advance reservation. The reservation confirmation will be made only after CREA voyage receives the payment. If there is no payment within the time frame as described below, the quotation will be cancelled automatically.
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If a final quotation is sent from CREA voyage 28 or more days prior to the tour date
- Payment must be made within 5 days of the final quotation being sent from CREA voyage.
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If a final quotation is sent from CREA voyage 8–27 days prior to the tour date
- Payment must be made within 48 hours of the final quotation being sent from CREA voyage.
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If a final quotation is sent from CREA voyage 4–7 days prior to the tour date
- Payment must be made within 24 hours of the final quotation being sent from CREA voyage.
CREA voyage does not accept reservations less than 3 days prior to the tour date.
Example : If the tour date is May 31, 2016
*The date to be used is based on Japan Standard Time (GMT+9).
*If there is more than one candidate date for the tours in your inquiry, the earliest date will be considered as the tour date.
Payment Methods:
Along with the final quotation, you will receive an emailed invoice notification from CREA voyage. You can pay the invoice with Square. CREA voyage also accepts credit cards bearing any of the logos of American Express, VISA, or MasterCard. Please find the details here for further information on Square Invoice.
*Payment can only be made in Japanese Yen (JPY).
Reservation and Payment procedures:
Before using the “CREA voyage website,” please read carefully and agree to the terms of use.
1. Send a request form
If you're interested in booking a tour or need further information, please send a request form through our "Contact Us" page, stating the tour you're interested in, tour date, number of guests, your contact details, and any other relevant information.
2. Reservation
The URL and the password to the online price list page and reservation form will be sent to you by e-mail. If you’d like to make a reservation, please fill out the reservation form and send it back to CREA voyage.
3. Confirmation of services
You will receive a final quotation and the tour itinerary by e-mail as soon as all services (restaurants, facilities, guides, etc.) that are included in the tour are confirmed. Information about payment procedures will be sent to you by e-mail simultaneously.
The reservation confirmation will be made only after CREA voyage receives the payment.
4. Payment
Along with the final quotation, you will receive an emailed invoice notification from CREA voyage. You can pay the invoice with Square. CREA voyage accepts credit cards bearing any of the logos of American Express, VISA, or MasterCard.
*Payment can only be made in Japanese Yen (JPY).
On confirming your payment, we will send you an e-mail notification and confirm your reservation. Please note that if there is no payment within the specified time frame, the quotation will be cancelled and the reservation process will be terminated automatically.
5. Final reminder for the tour
By 3 days prior to the tour date, you will receive a final reminder e-mail with an updated tour itinerary and the name and contact number of your tour guide.
6. On the day of the tour
Looking forward to a great day! In the event of any accident or emergency, please contact us immediately. The emergency contact number is listed on your tour itinerary.
Cancellation and Refund Policy:
Once you make payment and receive a confirmation, your reservation is guaranteed. In order to maintain our commitment to all of our customers, CREA voyage operates a strict cancellation policy. If a reservation has to be cancelled, customers will be charged a cancellation fee depending on how far from the tour date the cancellation takes place.
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Anytime longer than 28 days prior to the tour date: 3.75% of the tour fee
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15–28 days prior to the tour date: 30% of the tour fee
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8–14 days prior to the tour date: 70% of the tour fee
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Within 7 days prior to the tour date: 100% of the tour fee
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Day of the tour or no-show: 100% of the tour fee
Example : If the tour date is May 31, 2016
Please note that once the reservation is cancelled, the quotation will no longer be valid.
*The date to be used is based on Japan Standard Time (GMT+9).
Cancellation and Refund Procedures:
You can submit your request directly to CREA voyage by e-mail.
e-mail: info@creavoyage.com
Your refund request will be answered and processed promptly. If you do not receive a reply within 48 hours, please call the office immediately. We will not be responsible if e-mails fail to reach us.
Phone: +81 90 3513 8106
CREA voyage will credit refund to the credit card used for payment after subtracting the cancellation fee.