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Privacy Policy

Within CREA voyage's business operations, our customers' personal information is essential in order for us to provide a fully satisfactory services. CREA Co., Ltd.(CREA) appreciates your trust that we use, manage, and share your information carefully and sensibly in compliance with Japanese laws and regulations, such as the Personal Information Protection Law and guidelines published by various government authorities. This notice describes our privacy policy. CREA voyage represents our cultural experience touring services and all the related information-providing services on the internet and associated emails. By visiting CREA voyage, you are accepting the practices described in this privacy policy.

Last updated: Mar 30, 2016


Purpose of collecting personal information:


Personal information obtained from customers will be used for the following purposes:

  1. Offering the cultural experience tours.

  2. Providing tour-related information and offering campaigns or events.

  3. Customer satisfaction surveys and market research.

  4. Responses to inquiries and requests.

  5. Operating services and taking temporary backup of stored data for maintenance.

  6. Sending important notices such as changes to our terms and conditions or policies.

  7. All operations incidental or related to the above 1–6.


Here are the types of information we gather:

  • Information you give us :

We receive and store any information you enter on our website or give us in any other way.  You provide most of this information when you submit the online form or make reservations. The information includes your name, contact email address and/or phone number, the names, ages, and genders of all the tour guests, and details of your accommodation to tailor the tour to your requirements. In addition, copyright on opinions and information posted or mailed by customers belongs to CREA, and may be used by CREA voyage for articles or external media after personally identifiable information has been removed.

In addition, we entrust Square, Inc. and Square Co., Ltd. (Together "Square") to issue invoices to customers and settle accounts. The information regarding credit cards is managed on the basis of Square's privacy policy. For Square's Terms and Conditions and Privacy Policy, please refer to their website.

  • Automatic information:

We receive and store your email addresses or phone numbers used when you contact us and the signature information on your emails.


Please also note that we use Google Analytics for the purpose of surveying and improving user satisfaction. Using cookies, Google Analytics collects logs without personally identifiable information. Collected logs are managed based on Google's privacy policy. For the Terms and Conditions and Privacy Policy of Google Analytics, please refer to their website.

Handling of personal information:


1. Collecting, using and sharing personal information

  • We conduct the collection of personal information legally and fairly.

  • We use personal information only for achieving the intended purpose. Where it is necessary to use personal information for a purpose other than as originally intended, we will only do so after getting specific permission from the customers.

  • We may provide personal information to third parties such as accommodation facilities or restaurants to achieve the intended purpose.

  • If we need to outsource some part of our business concerning personal information, we will make a contract for the protection of personal information with the contractor and ensure its proper handling, inspection, and implementation.

2. Maintaining and Improving Security for Personal Information

  • We take all proper precautionary measures to protect personal information against unauthorized access, leaks, loss, destruction, or falsification and we implement appropriate measures on computers, applications, networks, facilities, and other equipment.

  • We conduct security audits. If a security violation or issue is found, we address it without delay and take preventive action.

3. Managing personal information

  • To protect and properly handle personal information, we have developed a personal information management system and internal security guidelines and conduct training for our employees to comply with them.

  • Our personal information management system supervises and audits compliance with the internal security guidelines to find any violations, accidents, or issues. The management system and guidelines are regularly reviewed by company management and necessary changes to the security measures and internal guidelines are made continuously to improve the management system.

4. Compliance with laws and regulations related to personal information

  • This privacy policy shall be interpreted under Japanese law. We will strictly follow laws, government guidelines, and other regulations regarding personal information.

5. Inquiries or complaints regarding personal information

  • We will respond to inquiries properly and promptly.

  • If a customer requests us to correct, delete, or add personal information, or to stop using our services in person, we will address this request in a reasonable period of time and to a reasonable extent [A1] after proper identification of the requester. However, we will not address all or part of the request where this could result in violation of laws and regulations or in relation to information we are obliged to provide as part of normal business practice (e.g. providing customers' names for hotel bookings).


Controllers of personal information and contacts for inquiries :


Akiko Ido

Naoko Hongo

Controllers of personal information, CREA voyage

Representative Directors, CREA Co., Ltd.


Privacy policy_JP


お客様の個人情報は、お客様に十分ご満足いただけるサービスを提供するために欠くことのできないものであり、CREA株式会社(以下「当社」といいます)は、日本国内の個人情報の取り扱いに関する法令、国が定める指針、その他規範に従い、細心の注意を払って慎重に取り扱い、適正な管理に努め、また適正に使用させていただきます。本プライバシーポリシー(以下「本規約」といいます)は、CREA voyageの個人情報の取り扱い方針を説明するものです。CREA voyageとは当社が提供する文化体験型ツアーサービスおよびそれに付随するインターネットサイトやメール等での情報提供サービスの全て(以下「本サービス」)を指します。


























なお、本サイトでは、サイトの利用状況の把握やユーザーの利便性向上の目的で、Google Analyticsを利用しています。Google Analyticsではcookieを使用し個人を特定する情報を含まずにログを収集します。収集されるログはGoogle社のプライバシーポリシーに基づいて管理されます。Google Analyticsの利用規約およびプライバシーポリシーに関する説明については、Google Analyticsのサイトをご覧ください。





1. 個人情報の取得、利用及び提供について







2. 個人情報の安全対策について




3. 個人情報の社内管理について









5. 苦情・相談について








CREA voyage 個人情報管理責任者


代表取締役 井堂 明子

代表取締役 北郷 奈緒子

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